How building details and contact data are handled

The intake stores the name, email, phone, building address or identifier, page path, scenario context, and the message you submit.

The current phase-one workflow keeps that data in CSV files so the page context and the follow-up note stay together.

• Name, email, and optional phone number
• Building address or identifier
• Page path, intent, and scenario context
• A short message about what still blocks the next step

The intake is meant for lightweight case handling, not for long-form document storage.

If you need a correction or deletion request, email [email protected] from the same address you used in the intake.

• Keep submissions limited to what changes the answer
• Use email for deletion or correction requests
• Do not send large attachments or portal credentials through the intake

Do not send DOB NOW credentials, payment details, government IDs, or unrelated tenant information through this form.

The intake is for routing context, not for account takeover, billing, or emergency gas reporting.

• No DOB passwords or login screenshots
• No credit card or bank data
• No Social Security or tax identification data
• No emergency condition reports that should go directly to 911, your gas utility, or DOB emergency channels